Terms of Service

Using the ticket system

Tickets are for genuine support requests, reports and appeals. Opening tickets to spam, harass staff or get around a punishment can lead to your access being removed.

Reports and appeals

Staff review every report and appeal, but the outcome is at their discretion. Escalated tickets are reviewed by senior staff whose decision is final.

Transcripts

By using the ticket system you agree that the conversation may be saved as a transcript for record keeping. Do not share passwords, payment details or other sensitive information in a ticket.

Changes

These terms may be updated from time to time. The date at the top of this page shows when they last changed.